Should an item not meet with your satisfaction for whatever reason, you may return the goods to Arlex Scents within seven days of receipt. You will then get a full refund for the item. The goods must be returned with all packaging, documentation and be undamaged/unused in anyway. A written reason for the cancellation must accompany the returned goods. According to the Distance Selling Act, you have 7 days to cancel your contract following the day of the arrival of the goods. It is the customers responsibility and liability for the safe product return in the original state, complete with all packaging and in a re-saleable state. The goods remain YOUR responsibility until they are received and signed for by us. If an unwanted product is returned and exchanged for a different product, you will be charged or refunded any price difference, and you will be charged for return shipping.